Frequently Asked Questions

Installation

You can download it on Google Playstore or Apple Store using your smartphone.

*For further setup and troubleshooting, please see more on how it works.

No. GeoSafari can only be installed on your android or IOS smartphone.

*For further setup and troubleshooting, please see more on how it works.

While reinstalling, do not select Login but sign up like its the first time. The same GeoSafari contacts and balance that were there before will be re-assigned automatically.

Check if you have any active internet subscriptions or internet connection.

If you are connected to the internet but still displaying (Registering… with an Amber dot on the right side), logout of GeoSafari and login again and check if it has registered, if not, Uninstall and Reinstall your GeoSafari and sign up again, your balance and contact details will not be lost.

*For further setup and troubleshooting, please see more on how it works.

Pricing & Support

GeoSafari has various TopUp/ recharge options displayed on the recharge menu e.g. M-Pesa, Paypal.

To use Mpesa Top up, follow the steps: select recharge, Mpesa, input the safaricom number with mpesa, select the amount and finally click confirm. A dialog box from Mpesa will pop out for you to authorize the transaction.

To get PayPal account go to www.paypal.com and create account. If you have account on www.gogeonet.com platform, make payment there and call customer support to transfer that credit to GeoSafari, this is until we finalize merging GeoSafari and gogeonet system.

M-PESA is only valid to users on the Safaricom Network.

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On the menu (…) click at rates and type in the country code of the country you wish to call and the rate will be displayed. for example, Kenya:- 254. Rates are also always display on you handset as you make a call.

SMS costs Ksh. 1 and USD accounts is 2 cents, while IM (Instant Messaging) is free.

Your account balance is always displayed on the top Right side of GeoSafari screen.

Access & Features

You will need internet connection to make a GeoSafari-GeoSafari call, however you can still call directly to anyone’s mobile or landline number, they don’t have to be connected to the internet or even have the App installed on their phone. In other words the caller has to be online (internet),but the callee does not need to be on internet or have a smart phone or GeoSafari installed.

Yes you can, anyone can call your GeoSafari line so long as your GeoSafari is connected to the internet.

Yes you can use GeoSafari to send SMS as well as IM (Instant messaging).

Yes you can create groups on GeoSafari.

Unlike other calling Apps, you can use GeoSafari to call anyone on their landline or mobile phone, they don’t necessarily have to have installed GeoSafari, especially those who do not have smartphones.

Log into myaccount.geosafari.co with your username and password. Click ‘My Profile’ and you will see a provision to change your password.

Dial: *22*numbertoforwardto*1# and send.

*22*numbertostop*0# and send.

GeoSafari username should NOT be changed.

Dialing

1. Login to the website and in the control panel, go to PHONE NUMBERS.

2. Add one or more phone number entries into your account. These are the phone numbers that can access your account without a PIN.

1. Dial the access number closest to you. If you do not have nationwide calling, make sure the number is local before calling it.

2. The system will tell you your balance and then ask for a destination number.

3. Enter your destination number (example: 01144225566779) and press the # key to make it go fast.

4. Now the system will tell you how many minutes you have and connect call.

5. When you are done talking, simply hang up the phone.

1. Login to the website and in the control panel, go to SPEED DIAL.

2. Add one or more speed dial entries into your account. Make sure the destination number is correct.

1. Dial the access number closest to you. If you do not have nationwide calling, make sure the number is local before calling it.

2. The system will tell you your balance and then ask for a destination number.

3. Enter your SPEED DIAL number (example: 2) and press the # key to make it go fast.

4. Now the system will tell you how many minutes you have and connect call.

5. When you are done talking, simply hang up the phone.

1. Login to the website and in the control panel, go to SPEED DIAL.

2. Add one or more speed dial entries into your account. Make sure the destination number is correct.

3. To the right of the Speed Dial Entry, you can choose an Access Number to use as your Direct Dial number. Choose one.

1. Dial the direct dial access number that you chose while setting up the speed dial entry.

2. Now the system will tell you how many minutes you have and connect call.

3. When you are done talking, simply hang up the phone.

Need Additional Support?

No problem! Contact us via e-mail with your question.

Email Your Question

Dear Customer,

We are experiencing a technical problem with calls through Safaricom and Airtel lines. Our technical Team is working hard to restore normalcy. If you are experiencing problems downloading GeoSafari from the Google Play store, you can also get it here. Thanks for choosing GeoSafari, we appreciate you GREATLY.